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Not for mailing.
Our parts catalogs that we use at the store are scattered among several
dozen CD-ROMs, hundreds of microfiche cards, and tens of thousands of
paper pages. A complete copy would weigh several hundred pounds so it's
not something we're likely to reproduce and mail out. We are working hard
to put the most commonly requersted parts on our web site, and we are
continually adding items, but we'll never have everything up.
on several factors. For parts we have in stock, we normally ship the next
business day. We don't ship on holidays or weekends. If you order on Monday,
we usually ship on Tuesday. If you order on Friday, we usually ship on
Monday. There may be an additional day or two delay before shipment during
the busy spring (March-May here).
are constantly adding new parts, we will never have a complete catalog
online. If you are using a credit card, you can use the order form on
our secure server:
methods we have the shopping cart software configured for are for UPS
in the United States. However, we can also ship to Hawaii, Alaska, Europe,
Australia, New Zealand, etc. via USPS. Using a credit card, you can order
online through our order form here:
It does take us longer
to ship, though. A trip to the post office leaves one less person to answer
the phone or wait on customers at the counter. We normally wait until
we have enough orders together to make standing in line for an hour or
so worthwhile. Also, the shipping charges for orders delivered outside
of the US are often 2-4 times what they would be to US addresses due to
the required customs paperwork, not including any VAT required.
Not really. The closest thing to an equipment catalog we have is our web site. Much of the information on specific products is directly from brochures. We will send a brochure to folks who live in the area if asked nicely, but if you live 1000 miles away, you should look for a local dealer. They may not be on the internet, but they can serve you as well as we can, and probably better. We get hundreds of requests every month for catalogs and brochures. If we sent them out to everyone in the world who wanted one, we wouldn't have any left for the customers who actually walk into our store.
There are several reasons. The primary reason is that the industry is constantly changing. It is enough difficulty just keeping current information on models and specifications. Keeping current prices would just cause more problems. Another reason is that we see many people that use the internet to shop solely on price. They spend hours looking for the "cheapest price" without considering that what they purchase may cost hundreds of dollars to have shipped and they still have to assemble the equipment when it gets there. We don't want to get into a price war with your local dealer. We believe it is usually worth paying an extra ten or fifteen percent to buy from your local servicing dealer around the corner. That way, you know the people, and you know they'll be there to help you out with parts and service should the need arise.
That depends on the type of grass you are mowing, the size and layout of your lawn, and what you expect from your lawnmower. There are two basic types of mowers used for residential lawn care, the rotary mower, and the reel mower. Rotary mowers cut the grass with a horizontally spinning blade. Their chief advantage is their relatively lower cost. They are also better than reel mowers at cutting tall grass. Reel mowers are generally better for dense lawns that are relatively smooth. They provide a much finer cut than rotary types because they cut the grass with a scissors-like action rather than tearing it off. This also reduces stress on the grass during hot weather.
Powered reel mowers provide the same great cut as the push-type but they have a motor to turn the blades for you and are usually self-propelled. They are great for larger lawns when you still want the clean, manicured look.
There are both push and self-propelled models on the market. In determining whether you want self-propelled or not, you must consider the size and slope of your yard, the weight of the machine, and how easy the machine is for you to push. On a level yard, a 120 pound mower with large ball-bearing wheels may be easier to push than a 70 pound mower with small wheels and no ball bearings. If you use either mower on a steep slope, however, you may find yourself wishing you had spent the extra hundred bucks for the self-propelled.
generator do I need?
The best way to find a good power equipment dealer is to ask your friends and neighbors or a local landscape contractor. Find out which shops in your area they have had good experiences with. When choosing a dealer, make sure they are a servicing dealer. That means they service what they sell. Even the best quality products eventually break down, and with the right dealer, you will have someone to turn to for advice, repairs, and parts for years to come. They can also provide you plenty of information up front so you can make a better decision about which machine is right for you. We do not recommend shopping for power equipment from the mass-merchandisers such as Wal-Mart, Home Depot, Lowe's, and others when buying power equipment. You might find cheaper prices there, but cheaper doesn't mean better. They don't service what they sell and are usually far less knowledgeable than your local servicing dealer. Most of the most of the power equipment found there is either a low-quality brand, or a low-cost version of brand-name equipment built without the quality features in order to compete solely on price. Remember, the cheap ones aren't good and the good ones aren't cheap.
That depends on the weight of the equipment, the size of the equipment, and most of all, your location. About half of the people who ask this question by e-mail neglect to tell us where they want it shipped. We mostly ship parts and accessories and usually the cost is under $10.
For equipment, small items like low-wattage generators, hedge trimmers, chain saws, most short blocks, and engines can be sent UPS. This is usually only about $10-$50, even when sent halfway across the country. Problems arise when shipping larger equipment. Dealer set-up obligations do not allow us to ship many types of equipment. We are required to assemble, service, and test run the equipment before purchase. In addition, UPS will not take large or heavy items. They must be sent motor freight. This can easily cost $100-150 for something a small as a lawnmower, more if you are far away from the major freight hubs. Something like a 12KW generator or a garden tractor may cost $500-$700 to ship. Something to think about before you look all over the country to save 50 bucks on a piece of equipment.
If you want to estimate shipping costs for yourself, you can visit the UPS Rate Calculator. Set the from zip code to 75074, and the pickup type to daily pickup service. You will have to estimate package size and weight and enter your zip code, but you can get a pretty good idea of what to expect. Remember to add ten to twenty percent to the weight of equipment to cover packing materials.
No. Well, sort of. You have the right idea in looking for a local dealer, but we don't usually have information on all the dealers that sell the same brands we do. Many manufacturers have web sites now, but many don't. Usually the best method is to ask around or use your Yellow Pages and your phone. (I know, that's so 1980s.) Here's a list of some of the manufacturers we carry and how to contact them. They will be happy to provide you with the location of the nearest dealer.
Billy Goat Industries
Briggs and Stratton
Kohler Company, Engine Division
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