Frequently Asked Questions

While a lot of people use the Internet for shopping, probably many more are looking for help with products they already have. Traditionally, the outdoor power equipment industry has been slow to embrace new technology. Such major players as Honda and Echo were late getting onto the world wide web. Even today, most official material is focused on new equipment rather than providing service after the sale. Only a few dedicated industry professional have bothered providing any information other than what they thought might generate sales of new equipment, but a few manufacturers are starting to see the light. By providing reference material on parts, specifications, and maintenance for older equipment in a digital format, manufacturers can increase customer service and reduce consumer support costs.

On this page, we provide links to other sites, as well as other pages on this site that provide materials on safety, operation, maintenance, and parts for current and past models of equipment and engines we sell. Some of the information is available for free download, some must be purchased in hard copy format. All off-site links will open in a new browser window.

Knowledgebase

Parts Lookup by Brand

Ordering Parts

Purchasing Equipment

Repair, Maintenance, and Troubleshooting

Starting and running problems

Self-propelled problems

Trimmers and Brushcutters

General Maintenance

Maintenance Questions

Finding Parts

How long does it take to get a machine repaired?